Rules and Regulations
 
 
As an approved vendor, we are mandated to follow the rules and regulations set forth by the New Hampshire Department of Corrections.
 
All allowable items are included in the shopping pages based on the approval of the New Hampshire Department of Corrections.  If you have any questions about ordering, please contact our customer service department at NHcustomerservice@unionsupplydirect.com
 
 
Important Package Regulations
 
 
Holiday Incentive Food Package Program
 
Weight Limit: Packages cannot exceed 25 lbs. ship weight (400 oz.)
 
Package Limit: 1 Package per Inmate
 
Dollar Value Limit: There is no dollar limit
 
Processing Fee: $3 Processing fee on all Incentive packages.
 
 
 
Summer Incentive Food Package Program
 
All summer package issues must be brought to the attention of your facility’s Property Room or Recreation Department within 30 days of package distribution in order to receive a replacement or refund. All issues resolved the day of package distribution are ineligible for replacement or refund.
  
 
Weight Limit: Packages cannot exceed 19 lbs. ship weight (304 oz.)
 
Package Limit: 1 Package per Inmate
 
Dollar Value Limit: There is no dollar limit
 
Shipping Fee: $5.95 Shipping fee on all Incentive packages.
 
 
 
Property Package Program
  
Weight Limit: There is no weight limit
 
Package Limit: There is no limit
 
Dollar Value Limit: There is no dollar limit
 
Shipping Fee: $4 shipping fee on property packages
 
 
 
Products: The products on this website are items which have been approved by the New Hampshire Department of Corrections.  The shopping pages are organized into categories (clothing, electronics, etc.) and subcategories.  You can choose an item by searching the category or you can type in the item number in the search box and you will be taken to the item of your choice.  If an item does not appear, it is either restricted or no longer available.  If you are uncertain about the eligibility of an item, please contact us. 
 
Order Inquiries: To inquire about an order, contact us at Union Supply Direct, Attention: Customer Service, Dept 605, P.O. Box 9018 Rancho Dominguez, CA 90224-9018 or send us an e-mail at NHcustomerservice@unionsupplydirect.com
 
Returns: Please contact our Customer Service Department for assistance with any order returns at Union Supply Direct Attention:  Inmate Returns Department, 6300 Commerce Center drive, Building A, Groveport, OH  43125 or send us an e-mail at NHcustomerservice@unionsupplydirect.com.  If a package is returned to us for any reason, we will contact the purchaser to determine a resolution.  Used, abused or damaged items cannot be returned, exchanged or refunded.  All items are only covered by the manufacturer’s warranties.  Please check all of your items upon receipt.   If any of these items are found to be defective or damaged in shipping, you must return these goods within 30 days.  All original boxes and packing materials are required on any returned goods.  These goods will be repaired or replaced at no cost to you.  Returned items that are older than 30 days will not be processed.  All merchandise that was ordered in error for any reason can be exchanged for $4.00.  All exchanges must be done within 30 days of purchase.  Merchandise must be unused and in original packaging.  Any returned merchandise that is used or not in original packaging will be returned to you.  Shipping charges are nonrefundable.
 
Payment Methods: Orders will be accepted when accompanied by cashier’s check, money order, or credit card (MasterCard, Visa or Discovery).  We accept Credit/Debit cards and prepaid cards with Visa/Mastercard logos.  There will be a hold on your credit card/debit card for the amount of the order at the time the order is placed.  The hold on your card will be removed and your card will be charged at the time the package ships.  For prepaid card payments, funds are deducted from your card and placed on hold at the time the order is placed.  A positive balance must be kept in the account until the package ships at which time your card will be charged.
          
Form of Payment: The card will be charged: What happens when your order is placed: Additional Info:
Credit Card* When order ships There will be a hold on your credit card for the amount of the order at the time the order is placed. The hold on your card will be removed and your card will be charged at the time the package ships.
Debit Card* When order ships There will be a hold on your debit card for the amount of the order at the time the order is placed. A positive balance must be kept in the account until the package ships at which time your card will be charged.
Prepaid Card* When order is taken Funds are deducted from your card and placed on hold at the time the order is placed. A positive balance must be kept in the account until the package ships at which time your card will be charged.  Additional time will be needed to process funds.
 
  
* We accept major credit / debit cards and Prepaid Cards with Visa/Mastercard logos.
 
Cash Payment Option with ACE Cash Express: Before selecting this payment, use the ACE Cash Express store locator to verify that there is a convenient location near you. To make a payment, please take print your order summary page and bring with you when you make your payment.  You will need to provide the Order Reference (Sales Order) Number, the Exact Dollar Amount Due, Inmate ID Number, and Inmate’s Last Name.  Your payment will not be accepted without all four of these items.  ACE Cash Express will provide you with a receipt for your transaction.  Please keep this receipt to assist us in accessing your records.   Allow 2 business days for your payment to be applied to the order.